13. Your rights
You have rights over your personal information. These include the right to:
- Understand how we use your information
- See what information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (in some cases)
- Tell us not to use your information (in some cases)
- Ask for your information to be sent to someone else
- Make a complaint if you’re unhappy with the way we have handled your personal information.
We are always happy to help you exercise these rights. If you would like to do so, please use this link.
The data protection laws give you the following rights:
Right to be informed
You have the right to be informed about how we collect and use your personal information. We do this by providing you the information in this Privacy Notice. You are also free to contact us using the contact details provided in this Privacy Notice.
Request access to your personal information
This is also known as a “subject access request”. This right allows you to request a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information we hold about you
This right allows you to request that any incomplete or inaccurate information we hold about you is updated, although we may need to verify the accuracy of the new personal information that you provide to us.
Request erasure of your personal information
This right allows you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request for erasure where there is an overriding reason to keep it – for example, where we have a legitimate interest in retaining it or where we are required by law to keep it.
Object to processing of your personal information
Where we rely on legitimate interest, you have the right to object to the processing. Please note, however, that we may not always be able to comply with your request, if we have an overriding reason to continue to process the information. Where we are processing your personal information for direct marketing purposes, we will always comply with your request.
Request the restriction of processing of your personal information
This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal information to another party
You have the right to request that we transfer your personal information to another supplier.
Right to make a complaint
You have the right to submit a formal complaint directly to us if you are unhappy with how your personal information has been handled.
No fee usually required
You will not have to pay a fee to exercise any of your rights. However, we may charge a reasonable fee, if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may request information from you to help us confirm your identity to ensure we do not disclose your information to a third party.
Where you submit a request, please give us as much relevant detail as you can about what you need, to help us provide all relevant information as quickly as possible.
Your right to withdraw consent
In circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw that consent. To withdraw your consent, please contact us using the contact details in this Privacy Notice. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.